Pre-Order Policy

At Vendify, we allow customers to pre-order select vending machines that are currently out of stock or custom-built. Pre-ordering ensures your spot in our production queue and guarantees machine availability when stock is limited.

How Pre-Orders Work

  • Initial Payment:
    You pay 25% upfront to reserve your machine at the time of ordering.

  • Balance Due:
    The remaining 75% is due 45 days after your order date. You’ll receive an email reminder when the payment is due.

  • Production & Shipping Timeline:
    Pre-order machines are custom-built and typically ship within 75–85 days, including manufacturing and freight transit.

Order Cancellation & Refunds

  • 5-Day Full Refund Window:
    You may cancel your pre-order within 5 days of placing it for a full refund of your 25% deposit.

  • After 5 Days:
    If you cancel after 5 days, your 25% deposit becomes non-refundable, as production and materials may have already been allocated to your order.

  • Non-Payment:
    If the 75% balance is not paid within 20 days after the 45-day due date (i.e., by day 65), your order will be automatically canceled and the 25% deposit will not be refunded.

Modifying Your Order

If you need to change your shipping address or update any order details, contact us as soon as possible at contact@vendifyusa.com. Changes may not be guaranteed once production has begun.

Final Notes

  • All pre-orders are custom-made and not eligible for return once shipped.

  • We do our best to meet all estimated timelines, but shipping and production delays may occur. You will be notified of any changes.

  • By placing a pre-order, you agree to the terms above.

If you have any questions about the pre-order process, reach out to our support team anytime.

Vendify Support Team
📧 contact@vendifyusa.com