Vendify FAQ
📌 General Information
What is Vendify?
Vendify is a vending machine manufacturing and wholesaling company headquartered in the United States. We offer a wide range of customizable, high-quality vending machines, including snack machines, combo machines, and coffee machines. Whether you're a small business or a large organization, our machines can be tailored to meet your unique needs.
How long has Vendify been in business?
Vendify began as a supplier for large government contracts and transitioned in April 2020 to serve the general public. Since then, we’ve grown rapidly—our machines are now trusted by theme parks, universities, corporations, and independent vending operators across the U.S.
What makes Vendify different from other vending machine companies?
Vendify stands out in three key areas:
- Customization: Machines can be tailored in design, capacity, and functionality.
- Vendify Care: An optional extended parts coverage plan similar to AppleCare.
- Location Assistance: Our Vendify Assistance program helps you find placement locations for your machine.
We also offer lifetime support and include a one-year standard warranty with every machine.
🛠️ Product Details
What types of vending machines does Vendify offer?
We offer a diverse range of vending machines:
- Snack Vending Machines: Available in multiple capacities.
- Combo Vending Machines: Hold up to 240–360 snacks and drinks, with options for 5-inch LED or 49-inch touch screens.
- Coffee Vending Machines: Made-to-order, capable of vending fresh brewed beverages.
- Frozen Vending Machines: For pre-packaged ice creams and other frozen products (made-to-order only).
Can I customize my vending machine?
Yes! You can customize:
- Product capacity (up to 360 items)
- Screen type and size
- Internal configurations (coils/spirals)
- Machine wrap design (free custom design or you can submit your own)
Where can I find machine specifications?
Full technical details, including dimensions, power usage, temperature range, and supported payment methods, can be found on each product page or by contacting sales.
🛒 Ordering Process
How do I place an order?
You can order through:
- Our official website: vendifyusa.com
- Our eBay store
- Directly via email or phone for custom or large orders
What payment methods do you accept?
We accept:
- Credit/Debit cards
- PayPal
- ACH bank transfers (for custom or bulk orders)
- Purchase Orders (for approved entities)
Can I trust Vendify with my purchase?
Yes. Vendify has quickly built a strong reputation for reliability, ranking on Google Shopping and eBay. We’ve delivered machines nationwide to customers ranging from independent entrepreneurs to major institutions.
🚚 Shipping & Delivery
What are your shipping options?
We offer FREE shipping within the U.S. on all orders.
- In-Stock Machines: Ship within 7–21 days.
- Made-To-Order Machines: Delivered in 75–85 days (includes manufacturing and freight).
- Expedited Shipping: Available at an additional cost upon request.
How does the pre-order payment plan work?
- 25% deposit upfront to start manufacturing.
- Remaining 75% is due 45 days after the order date.
- If the full payment is not made by Day 65, the order is canceled and the deposit is non-refundable.
Can I update my shipping address?
Yes, but contact our support team immediately after placing your order to avoid delays.
How do I track my order?
- Ocean freight orders: You’ll receive an international tracking number first, followed by a domestic tracking number once the shipment arrives at the U.S. port.
- Air shipments: You’ll receive one continuous tracking number for the entire process.
↩️ Cancellations & Returns
What is your cancellation policy?
- Standard Orders: Cancel within 5 days for a full refund.
- Pre-Orders: Cancel within 7 days of purchase to receive a full refund of your 25% deposit.
-
After these windows, cancellations are not eligible for refunds due to production already being underway.
What is your return policy?
Return Requests: Must be made within 30 days of delivery.
Eligibility:
- Machine must be unused and in like-new condition.
- All parts, manuals, and packaging must be included.
Fees:
- 5% restocking fee on approved returns (waived if defective).
- Customer pays return shipping unless the item is defective.
What if my machine arrives damaged or defective?
Contact us within 48 hours of delivery. We’ll repair or replace the machine at no cost to you.
🛡️
Warranty & Support
What kind of support do you offer?
Vendify provides lifetime support for all our machines. Whether you need help with installation, setup, troubleshooting, or part replacement, our team is here to assist you every step of the way.
What is covered under the 3-year warranty?
Every Vendify vending machine includes a 3-year warranty on parts. We will replace any defective components free of charge, including:
- Keypads
- Coils and spirals
- Product separators
- Motors
- Internal wiring
- Power supplies and control boards
If any covered part fails due to a manufacturing defect or normal usage, we’ll send you a replacement. You’ll only be responsible for the labor if professional installation is needed.
How long do Vendify machines last?
Our machines are engineered for durability, with an expected lifespan of 10+ years under normal operating conditions. While rare, if issues arise during use, our warranty and lifetime support ensure you're always covered.
Find out more about our warranty policy here: https://vendifyusa.com/pages/vendify-warranty
🔐 Age Verification & Compliance
Do your machines support age verification?
Yes. Our touchscreen vending machines can integrate with Intellicheck or similar age verification services via our VMMS (Vending Machine Management System).
We also offer our own age verification units that cost $800 per unit one time fee plus a low monthly cost to maintain.
Do you profit from age verification software?
No. Vendify does not profit from these services. We simply help you understand your options and integrate them if desired.
📞 Contact Us
Still have questions?
📧 Email: contact@vendifyusa.com
📞 Phone: +1 (888) 641-8306
🛒 Store: vendifyusa.com
Let customers speak for us
from 6 reviews
We recently purchased 5 Nakama vending machines from Vendify, and the entire experience exceeded our expectations from start to finish. The machines arrived exactly as promised — beautifully wrapped with our branding, vibrant graphics, and top-quality build. Vendify’s attention to detail and commitment to customization truly made our machines stand out.
From the ordering process to delivery, communication was seamless. The team kept us updated every step of the way and ensured the machines were configured to meet our needs. The machines themselves are sturdy, reliable, and eye-catching — exactly what we wanted to represent our brand.
Vendify’s ability to deliver a combination of quality, speed, and outstanding customer service made this a perfect investment for our business. We’re excited to place these machines in high-traffic locations and confident they will attract customers instantly. Highly recommend Vendify to anyone looking for professional, customizable vending solutions!

Honestly, I thought a vending machine would just be a “nice extra” for the laundromat — nothing major. But wow, I was wrong.
We put this Vendify machine in the corner a couple of weeks ago, and it’s already become the most popular spot in the shop. People grab a drink or snack while they’re waiting for their wash, and I’ve had more than one customer say, “Finally, I don’t have to run to the store mid-cycle.”
The machine fits perfectly, looks modern, and takes both cash and cards, so nobody gets turned away. Stocking it is easy, and everything works smoothly. It’s one of those upgrades that just makes the place feel better — like we’re taking care of the little things that make customers’ lives easier.
If you run a laundromat, trust me, this is worth it.

Living in a neighborhood where most people still prefer cash over cards or mobile payments, I knew I needed a vending machine that fit the way my customers shop. When I reached out to Vendify, they helped me find the perfect solution — a reliable, well-built machine without the cashless Nayax system, tailored for a cash-preferred crowd.
From day one, the machine has been a hit. It’s stocked with a mix of cold drinks and quick snacks, and the bright green design stands out even from a distance. Customers appreciate how easy it is to use, and I’ve noticed regulars stopping by almost daily for their favorite drinks.
The best part? I didn’t have to compromise on quality just because I didn’t need cashless payments. Vendify made sure I got the same high-grade machine with durable parts, smooth operation, and a clean, modern look.
If you’re in an area where cash is still king, Vendify will make sure you get exactly what works for your community — no unnecessary extras, just a vending machine that’s right for you and your customers.

When I first considered adding a vending machine to our office building, I wanted something modern, reliable, and attractive — but I didn’t know where to start. A colleague recommended Vendify, and from the first phone call, I knew I was in good hands.
The ordering process was seamless. Vendify helped me choose a sleek white model with bright LED lighting and a user-friendly interface. The machine arrived exactly on time, and even during setup, it was clear how well-built it was. The installation team ensured everything was tested and ready, from the spiral slots to the payment systems.
On day one, I stocked it with a mix of snacks, drinks, and even instant noodle cups — and within hours, employees were lining up. The LED lighting makes every product look fresh and inviting. I’ve had multiple people thank me for “finally” getting a vending machine that offers variety and works flawlessly every time.
Vendify delivered exactly what they promised — a dependable, eye-catching vending solution that instantly added value to our space. We’re already planning to order a second unit for our lobby.

A month ago, the corner of our lobby was just wasted space — a bench, a plant, and not much else. Customers would pass by without a second glance. I’d been looking for ways to add value to our business without taking on too much overhead, and that’s when I found Vendify.
From the first conversation, their team understood exactly what I needed: a vending machine that wasn’t just functional, but visually appealing and reliable. We chose this sleek black-and-green model, and Vendify handled everything — from ordering to delivery. Within days, it was in place, fully stocked, and ready to go.
The transformation has been incredible. The bright, inviting display of snacks and drinks draws people in instantly. Customers love the variety, from chips and chocolates to sodas and energy drinks, and the modern payment options make it easy for everyone to grab something on the go. In just the first week, sales exceeded my expectations — and this was before I even advertised it!

I love this machine!! It's perfect for the location and small town Pacific Northwest vibes. The color wrap has already made the whole building "pop" as Management put it. My inventory management system is running smooth and restocking is a simple process.