Vendify FAQ

📌 General Information

What is Vendify?

Vendify is a vending machine manufacturing and wholesaling company headquartered in the United States. We offer a wide range of customizable, high-quality vending machines, including snack machines, combo machines, and coffee machines. Whether you're a small business or a large organization, our machines can be tailored to meet your unique needs.

How long has Vendify been in business?

Vendify began as a supplier for large government contracts and transitioned in April 2020 to serve the general public. Since then, we’ve grown rapidly—our machines are now trusted by theme parks, universities, corporations, and independent vending operators across the U.S.

What makes Vendify different from other vending machine companies?

Vendify stands out in three key areas:

- Customization: Machines can be tailored in design, capacity, and functionality.

- Vendify Care: An optional extended parts coverage plan similar to AppleCare.

- Location Assistance: Our Vendify Assistance program helps you find placement locations for your machine.
We also offer lifetime support and include a one-year standard warranty with every machine.


🛠️ Product Details

What types of vending machines does Vendify offer?

We offer a diverse range of vending machines:

- Snack Vending Machines: Available in multiple capacities.

- Combo Vending Machines: Hold up to 240–360 snacks and drinks, with options for 5-inch LED or 49-inch touch screens.

- Coffee Vending Machines: Made-to-order, capable of vending fresh brewed beverages.

- Frozen Vending Machines: For pre-packaged ice creams and other frozen products (made-to-order only).

Can I customize my vending machine?

Yes! You can customize:

- Product capacity (up to 360 items)

- Screen type and size

- Internal configurations (coils/spirals)

- Machine wrap design (free custom design or you can submit your own)

Where can I find machine specifications?

Full technical details, including dimensions, power usage, temperature range, and supported payment methods, can be found on each product page or by contacting sales.


🛒 Ordering Process

How do I place an order?

You can order through:

- Our official website: vendifyusa.com

- Our eBay store

- Directly via email or phone for custom or large orders

What payment methods do you accept?

We accept:

- Credit/Debit cards

- PayPal

- ACH bank transfers (for custom or bulk orders)

- Purchase Orders (for approved entities)

Can I trust Vendify with my purchase?

Yes. Vendify has quickly built a strong reputation for reliability, ranking on Google Shopping and eBay. We’ve delivered machines nationwide to customers ranging from independent entrepreneurs to major institutions.


🚚 Shipping & Delivery

What are your shipping options?

We offer FREE shipping within the U.S. on all orders.

- In-Stock Machines: Ship within 7–21 days.

- Made-To-Order Machines: Delivered in 75–85 days (includes manufacturing and freight).

- Expedited Shipping: Available at an additional cost upon request.

How does the pre-order payment plan work?

- 25% deposit upfront to start manufacturing.

- Remaining 75% is due 45 days after the order date.

- If the full payment is not made by Day 65, the order is canceled and the deposit is non-refundable.

Can I update my shipping address?

Yes, but contact our support team immediately after placing your order to avoid delays.

How do I track my order?

- Ocean freight orders: You’ll receive an international tracking number first, followed by a domestic tracking number once the shipment arrives at the U.S. port.

- Air shipments: You’ll receive one continuous tracking number for the entire process.


↩️ Cancellations & Returns

What is your cancellation policy?

- Standard Orders: Cancel within 5 days for a full refund.

- Pre-Orders: Cancel within 7 days of purchase to receive a full refund of your 25% deposit.

  • After these windows, cancellations are not eligible for refunds due to production already being underway.

What is your return policy?

Return Requests: Must be made within 30 days of delivery.

Eligibility:
- Machine must be unused and in like-new condition.

- All parts, manuals, and packaging must be included.

Fees:

- 5% restocking fee on approved returns (waived if defective).

- Customer pays return shipping unless the item is defective.

What if my machine arrives damaged or defective?

Contact us within 48 hours of delivery. We’ll repair or replace the machine at no cost to you.


🛡️ 

Warranty & Support

What kind of support do you offer?

Vendify provides lifetime support for all our machines. Whether you need help with installation, setup, troubleshooting, or part replacement, our team is here to assist you every step of the way.

What is covered under the 3-year warranty?

Every Vendify vending machine includes a 3-year warranty on parts. We will replace any defective components free of charge, including:

- Keypads

- Coils and spirals

- Product separators

- Motors

- Internal wiring

- Power supplies and control boards

If any covered part fails due to a manufacturing defect or normal usage, we’ll send you a replacement. You’ll only be responsible for the labor if professional installation is needed.

How long do Vendify machines last?

Our machines are engineered for durability, with an expected lifespan of 10+ years under normal operating conditions. While rare, if issues arise during use, our warranty and lifetime support ensure you're always covered.

Find out more about our warranty policy here: https://vendifyusa.com/pages/vendify-warranty


🔐 Age Verification & Compliance

Do your machines support age verification?

Yes. Our touchscreen vending machines can integrate with Intellicheck or similar age verification services via our VMMS (Vending Machine Management System).

We also offer our own age verification units that cost $800 per unit one time fee plus a low monthly cost to maintain. 

Do you profit from age verification software?

No. Vendify does not profit from these services. We simply help you understand your options and integrate them if desired.


📞 Contact Us

Still have questions?

📧 Email: contact@vendifyusa.com
📞 Phone: +1 (888) 641-8306
🛒 Store: vendifyusa.com