Vendify FAQ

General Information

What is Vendify?
Vendify is a vending machine manufacturing and wholesaling company based in Pittsburgh, PA, USA. We offer a wide range of high-quality vending machines, including snack machines, combo machines, and coffee machines, all customizable to suit the specific needs of our clients.


How long has Vendify been in business?
Vendify is a young and rapidly growing company. Initially, we served large government contracts with vending machines. Since April 2024, we have expanded to serve the general public with our reliable vending machines and exceptional service. Despite our recent market entry, our machines are already sought after by large theme parks and independent companies across the US.


What makes Vendify different from other vending machine companies?
Vendify stands out by offering highly customizable vending machines, an innovative 'Vendify Care' plan (similar to Apple Care), and the Vendify Assistance program, which helps secure locations across the United States. We are deeply committed to customer trust, offering lifetime support for our machines and a one-year warranty.

 

Product Details

What types of vending machines does Vendify offer?
Vendify provides a variety of vending machines, including:

  • Snack Vending Machines: Available in different capacities.
  • Combo Vending Machines: Capable of holding up to 360 beverages or 240 beverages, depending on the model. Some models feature a 5-inch LED screen, while others have a 49-inch touch screen.
  • High-Tech Vending Machines: Equipped with touch screens and advanced features.

Can I customize my vending machine?
Yes, our machines can be customized to hold up to 180 or 360 snacks and drinks, depending on the model. We also offer customization options for screen size and additional features. Additionally, we offer custom design wrapping for the machines—either submit your own design or have us help create one for you, completely free of charge.


What are the dimensions and specifications of Vendify’s combo vending machines?
For detailed specifications on all our vending machines, including features, capacities, and special options, please visit our Specifications Page.

 

Ordering Process

How do I place an order with Vendify?
You can place an order through our website or our eBay store. We are also available to assist with custom orders directly via phone or email.


Can I trust Vendify with my vending machine purchase?
Absolutely. Despite being a young company, Vendify has quickly built a reputation for trust and reliability. Our machines rank highly in search results on Google Shopping and eBay, and we’ve already made multiple sales, with more expected soon. We have successfully delivered machines to a variety of clients, including large companies and government entities, showcasing our capability to meet the needs of diverse and demanding customers.


What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal, through our secure online payment system. For large orders, we also accept ACH through Purchase Orders.

 

Shipping and Returns

What are your shipping policies?
At Vendify, we prioritize convenience and transparency:

  • Shipping Methods:
    • Standard Shipping (45-55 Days): Free delivery, including processing time.
    • Express Shipping (15-30 Days): Expedited delivery at an additional cost.
  • Shipping Destinations: We primarily ship within the United States.
  • Shipping Address: Ensure accuracy to avoid delays. For changes, contact support promptly.

What is Vendify's return policy?
We offer a return policy in line with industry standards. If you encounter any issues with your machine, please contact our support team. We will work with you to resolve the issue, including offering returns or exchanges if necessary.


How do I track my order?
Since most of our machines are shipped from overseas, you’ll have access to shipping tracking for the first 30 days. Once the shipment arrives at a U.S. port, a local tracking number will be provided to monitor its final delivery. If you select the expedited shipping option, your machine will be shipped by air, and you’ll receive a single tracking number for the entire process.

 

Support and Warranty

What kind of support does Vendify offer?
Vendify offers lifetime support for all our vending machines. Whether you need help with installation, maintenance, or troubleshooting, our dedicated support team is here to assist you every step of the way. We will soon offer a dedicated team to help physically with installation, though this option is not yet available.


What is covered under Vendify's 1-year warranty?
Our 1-year warranty covers any manufacturing defects or issues that may arise with your vending machine. If any problems occur within the warranty period, we will repair or replace the machine at no additional cost.

 

Miscellaneous

Do your machines support age verification?
Yes, for any machine with a touch screen, such as the Mach 1.0, we offer software as part of our Vending Machine Management System (VMMS) that easily integrates with age verification services like Intellicheck.com. For pricing details regarding age verification integration, please reach out to us.


Does Vendify profit from age verification services?
No, Vendify does not profit from age verification services. We provide information about these services solely to help our customers understand and review their options.

 

Contact Us
If you have any other questions that aren't covered in this FAQ, please don't hesitate to contact us. You can reach us via email at contact@vendifyusa.com or phone at 412-708-6542.